The Top 5 Industries Most Hated By Customers

The article discusses the top five most disliked industries by customers based on a study conducted in 2018. Here's a summary of the industries mentioned:

1. Healthcare: Healthcare industry topped the list due to high costs, confusing billing practices, and a perception of inadequate customer service.
2. Airlines: Airlines faced customer dissatisfaction due to issues like flight delays, cancellations, lost luggage, and uncomfortable seating.
3. Internet Service Providers (ISPs): Customers often expressed frustration with ISPs due to unreliable service, hidden fees, and poor customer support.
4. Government: Government services were criticized for bureaucratic red tape, inefficiency, and a lack of transparency.
5. Subscription Television Services: Cable and satellite TV providers faced customer ire for rising costs, confusing packages, and subpar customer service.

The article highlights the need for these industries to improve their customer experiences and addresses the common complaints customers have against them.

For the full article: https://www.forbes.com/sites/blakemorgan/2018/10/16/top-5-most-hated-industries-by-customers/?sh=5191d02790b5